Exchange Policy

Although we have tried our best to provide full information about items such as discretion, size, etc., we know they may not fit all our customers. No worries! We provide you with an exchange service. You can exchange the item within 15 days after the package is delivered. 


Return Fee:

Ordinary
Shipping cost of the exchanged order will be covered by HOOOYI. But the return shipping cost of the original order should be covered by you.

HOOOYI PLUS
United states: Free Exchange.
Germany: Free Exchange.
The other countries: Exchanged order shipping cost and 50% of return shipping cost will be covered by HOOOYI.

How to become a HOOOYI PLUS? Click here to join us.


Conditions:

A.Please make sure that all the item(s) are unworn, unwashed, and in the original packaging with all tags attached. Any items that appear to have been worn, washed, or altered in any way will not qualify for an exchange.
B.Please make sure the order is still within the exchange window.
C.It is not an exchanged order.


Supplement:

If the order is an exchanged order, you cannot apply for a re-exchange.


How to Exchange?

1. Log in to the Returns Center.
2. Select the item you want to exchange. Select the reason.
3. Select a solution.
4. Select the return method, then Submit.
After submitting the return request, you will receive a notification email.


How to ship the item(s) back?

A.We provide you a shipping label: Please log in to the returns center or find the request review email. Download and print out the shipping label. And then pack the items, go to the post office and ship it to our U.S. warehouse / German warehouse.

B.We do not provide you a shipping label: You can choose any carrier. Pack the return items and ship it to our U.S. warehouse / German warehouse. Please do send us the tracking number after you ship the package, which is the key information for us to identify your order. If you do not choose tracking service, please send us your return receipt so that we can match your package in other ways.

Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.


Where is my exchange order?

We will create an exchange order for you when your return shipping is updated, which will be processed like a normal order. You will receive an exchange order confirmation email and tracking email.


If you want to return item(s), please click here.

If you still need help, please feel free to contact us.
hi@hoooyi.com

Salute
: )